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Store Policy

CUSTOMER CARE

Crochet On Top is a small business run by dedicated individuals who understand the importance of great customer service. We offer handmade crochet gifts for customers of all ages, and our goal is to provide a positive shopping experience to each and every one of our customers. 

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  1. Communication Channels:

    • We strive to provide excellent customer service. You can reach us via email at crochetontop@gmail.com for any inquiries, concerns, or feedback. We will respond to your queries within 3 business days.

  2. Product Inquiries:

    • If you have any questions about our crochet products, such as materials used, sizing, or customization options, please don't hesitate to reach out. We are more than happy to provide you with detailed information to ensure you make an informed purchase.

  3. Order Updates:

    • We will keep you updated on the status of your order, including processing, shipping, and delivery. You will receive email notifications at various stages of the order fulfillment process.

  4. Feedback and Complaints:

    • We value your feedback, whether it's positive or negative. If you have any complaints or suggestions for improvement, please reach out to us. We will address your concerns promptly and work towards finding a satisfactory resolution.

  5. Customization Support:

    • For custom orders, we are dedicated to working closely with you to ensure your specifications and preferences are met. We will provide regular updates and seek your approval at key stages of the customization process.

  6. Return and Refund Support:

    • If you encounter any issues with your order or need assistance with returns and refunds, please refer to our Refund and Return Policy. We will guide you through the process and ensure a smooth resolution.

  7. Privacy and Security:

    • We are committed to safeguarding your privacy and maintaining the security of your personal information. Please refer to our Privacy Policy for more information on how we handle your data.

  8. Customer Satisfaction:

    • Your satisfaction is our priority. We are dedicated to providing you with the best possible customer experience and ensuring that you are delighted with your purchase.

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Please feel free to reach out to us at any time with any questions or concerns. We are here to assist you and provide you with the best possible service.

PRIVACY POLICY

Please read carefully.

 

Privacy Policy:

  1. Information Collection:

    • We collect personal information, such as name, email address, shipping address, payment details, and any information you include in your communications with us when you place an order on our website.

  2. Use of Information:

    • We use the information collected to process orders, personalize your experience, improve customer service, and send periodic emails regarding your order or other products and services.

  3. Children Under 13:

    • Although our crochet may be enjoyed by children under 13, our website is not intended for use by children under the age of 13. We do not knowingly collect any personal information from children under 13. If you are under the age of 13, you must immediately leave the our website. 

  4. Data Security:

    • We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

    • Your data may be stored through Wix’s data storage, databases and the general Wix applications. They store your data on secure servers behind a firewall.  

    • All direct payment gateways offered by Wix and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

  5. Cookie Usage:

    • In general, the cookies placed on our website may be categorized as essential cookies.

    • Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your individual browser options.

  6. Third-Party Disclosure:

    • We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice.

  7. Third-Party Links:

    • We may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

  8. Compliance with Laws:

    • We will release information when it's necessary to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

  9. Data Retention:

    • We will retain your personal information for as long as necessary to provide you with the services requested. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

  10. Consent:

    • By using our website, you consent to our privacy policy.

    • If you would like to withdraw consent or make any requests or queries regarding your personal information (for example, if you wish to request to access, correct, amend, or delete inaccurate personal information processed by us), please contact Crochet On Top directly via our Contact form or email crochetontop@gmail.com. We may have to verify your identity and/or forward the request to Wix to remove your personal information.

  11. Changes to the Privacy Policy:

    • Any changes to our privacy policy will be updated on this page. 

    • We reserve the right to modify this privacy policy at any time, so please review it frequently.

    • Changes and clarifications will take effect immediately upon their posting on the website.

  12. Contact Information:

    • If you have any questions regarding this privacy policy, you may contact us using the information below:

 

Payment Methods

PAYMENT METHODS

- Credit / Debit Cards

- Google Pay

- Apple Pay

- Manual Payments

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